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Match Day

Q. How do I access a match or redeem my Membership discounts and benefits if I have not yet received my Membership card?

If you have not yet received your Membership card, you will still have access to all matches inclusive in your Membership. To gain access to the grounds and to redeem your Membership discounts and benefits, please contact the Membership Team at membership@weststigers.com.au. You will be issued an electronic ticket, which can then be printed and used as a paper copy of your Membership card. The electronic ticket will state that you are a Member.

Q. Am I able to purchase discounted tickets for Wests Tigers home matches?

All Wests Tigers Members can purchase General Admission ‘Flexi-Tickets’, which can be used at any 2017 home game and include seating within Wests Tigers Members General Admission bays. These can be purchased over the phone, online or on the day of a game. Please note: If ‘Flexi-Tickets’ are purchased online or over the phone, they will be left at the main entrance of the game you wish to attend.

Q. What are Wests Tigers Members General Admission bays?

Members General Admission bays are designated seating bays at each home ground that can only be accessed by Wests Tigers Members. The location of the bays will be communicated to Members prior to the start of the 2017 season.

Members General Admission bays ensure you are seated with other Wests Tigers Members and helps build an electric atmosphere to cheer on your team.

Q. How do I get a parking space at home games?

ANZ Stadium: 
Casual parking is available in the precinct. Pre-booking your parking space is highly recommended, you can pre-book parking via:

Leichhardt Oval: 
Parking at Leichhardt Oval is very limited, with some street and other public parking available. To book disabled parking, please contact the Club starting Monday 9.00AM the week leading into the match at (02) 8741 3300.

Availability is limited and will be given on a first-come-first-served basis.

Campbelltown Sports Stadium: 
Parking at Campbelltown Sports Stadium is limited with some street and other public parking available. To book disabled parking, please contact the Club starting Monday 9.00AM the week leading into the match at (02) 8741 3300.

Availability is limited and will be given on a first-come-first-served basis.

 

Q. What do I do if I forgot my card?

We would recommend that you take a photo of the barcode on your Membership Card in the case you misplace or lose your card you can use the photo to scan into the game.

In the event that you arrive to the stadium on match day without your Membership card, please visit us at the corresponding Wests Tigers Membership Marquee. A one strike policy has been implemented in that for one occasion only, you will be provided with an entry ticket for a charge of $10.00 per ticket. You will be required to present photographic ID.

Q. What do I do if I have lost my card?

If you lose your Membership card it will need to be cancelled and replaced. You must notify the Membership Team so that the barcode on your card can be disabled immediately. A $25.00 fee to replace your card will be charged, payable prior to distribution.

To organise your replacement card, contact the Membership Team on (02) 8741 3300 . Delivery time for your new Membership card is approximately 5-10 business days.

Q. Where can I find the Ticket Collection Windows at each Wests Tigers home game?

ANZ Stadium: 
Home games: Ticket Box H (Western Grandstand / Opposite P1)
Away Games: Ticket Box A/B (Eastern Grandstand)

Campbelltown Sports Stadium: 
Leumeah Road Entrance

Leichhardt Oval: 
Mary Street Entrance (Membership Marquee)

Membership Renewal

Q. What is a Rolling Membership?

Rolling renewals are automatically applied to all Members regardless of paying in full or part payments. Rolling renewals will mean the Membership is automatically renewed into the package(s) for subsequent seasons, at the updated and relevant price.

Prior to the renewal rollover Members will be given a 14-day period in which to make any changes, upgrades, change payment details or to opt out of your Membership package. This can be done by notifying the Wests Tigers in writing of what you wish to do at membership@weststigers.com.au (strict time frames apply).

Q. When is the seat cut-off deadline for the 2017 Season?

The deadline for Members wishing to renew their same seats for the 2017 Season is Monday, 31st October, 2016.

If you held a reserved seat the previous season and we have not received your application and payment details prior to close of business by October 31st 2016, your existing seat will be released for sale. If you have special circumstances and cannot meet renewal deadlines, please contact our Membership Team at membership@weststigers.com.au.

Q. How do I renew my Membership?

Your Wests Tigers 2016 Membership can be renewed by the below methods. 

Contacting the Wests Tigers Membership team at membership@weststigers.com.au or on (02) 8741 3300 during business hours — 9:00am to 5:30pm, Monday to Friday.

You can also come into the Wests Tigers Head Office during the business hours listed above by visiting Concord Oval (Loftus Road, Concord, NSW, 2137).

Q. What if I am a Renewing Member with a seat change request?

All Renewing Members who wish to change their seats are required to “lock-in” their existing seats before the renewal deadline to ensure they do not lose these seats should their preference be unavailable.

When renewing your Membership online you will be given the option to create a seating request once you have reached the ‘Order Page’. Please select the (>) located in the options column to add details. This will ensure your seating from the previous season is guaranteed and your request will be processed once the renewal period has ended.

All seating requests made following the renewal deadline will be granted on a first-come first-served basis. You will be charged the pricing difference at that time if applicable.

Q. What is Membership ‘’Rolling Renewal’’ and how does it work?

The ‘Rolling Renewal’ is designed to remove the hassle from renewing your Membership and allows you to have your Membership automatically rollover each season. You can choose whether to pay via equal monthly payments or one annual payment. Both options roll over each season, however you are provided with a window to upgrade, change or opt out of your Membership prior to the renewal period.

For further information, click here to see Debit Success Terms and Conditions.

Membership Pack

Q. When will I receive my Membership Pack and card?

All Memberships will commence fulfilment from Mid-December. All orders will take 10-14 days to arrive once they are processed.

Q. If I have a PO Box will the delivery of my Membership Pack and Card take longer?

If only a PO Box is provided, your Membership pack and card may take up to an additional 2-3 days.

Q. What are the postage charges to have my Membership kit delivered?

Membership kits and cards will be delivered to the registered postal address of each Member. Postal fees have been included in the pricing for all 2017 Wests Tigers Membership Packages.

No additional fees apply.

Q. How do I know my application has been received?

You will receive a confirmation email immediately if you applied online.

If your Membership is purchased over the phone or on game day, you will receive a confirmation email once your application has been processed.

Q. How do I redeem my Membership Voucher?

You will be able to redeem your Membership voucher by presenting it at the GearZone Campbelltown, Concord Roar Store or at Wests Tigers home matches and selected away matches. You can also redeem online by entering the voucher code at https://roarstore.shopdesq.com/.

This voucher is to be used for Wests Tigers Merchandise only. Can be redeemed in store, online and on game day. If lost or misplaced no replacement will be issued. Non-redeemable for cash. Voucher is valid for ONE transaction only. Voucher is not valid with any promotion or offer, including the Membership discount

Communication

Q. How do I stay up to date with important Wests Tigers information and news?

All 2017 Wests Tigers Members will be kept up-to-date and informed with current Wests Tigers news and event updates via the following methods:

Email:
Members receive news and updates via the weekly Wests Tigers Newsletter. To avoid missing out on exclusive offers and breaking news, please ensure your email details are up-to-date.

Website:
The Wests Tigers website is utilised as our primary source of communication for Members. Be sure to visit www.weststigers.com.au for all Wests Tigers information.

Mail:
With the increasing use of technology it is rare that we will do a direct mail campaign to advise of the latest news and Member updates. An email address will be the primary point of communication and it is preferred if all Members supply an email address.

Membership Enquiries

Q. Why a Merchandise Voucher

The feedback that we received was that our Members wanted a higher degree of flexibility and quality of content in comparison to the traditional Members pack (hat, scarf, lanyard etc.). This is why the Club has opted for a Membership voucher, which ultimately gives you the flexibility to choose what you want.

Q. How do I become a Member for the first time?

The easiest way to become a Member is by joining online at weststigersmembership.com.au. Alternatively, you may contact the Membership Department at (02) 8741 3300 or email at membership@weststigers.com.au.

Q. What classifies a child, concession or family?

Child:
5 to 12 years of age as of date of purchase.

Concession:
A holder of a Department of Social Security Card, Pensioner Concession Card, or a current full-time student card. Proof of eligibility must be provided to the Wests Tigers office within 14 days following the purchase, or at any point as requested by Wests Tigers and venue staff.

Family:
2 Adults & 2, 3 or 4 Children (depending on the specific Family Membership purchased.)

Q. Are there any policies I need to abide by?

By becoming a Wests Tigers Member you are agreeing to abide by the Wests Tigers Code of Conduct, Terms & Conditions and the policies of all stadiums both home and away. For more information please see www.weststigersmembership.com.au

Q. Is my Membership card transferable?

Membership cards are transferable, provided that they are transferred to a person of equal or lesser price category. I.e. an Adult cannot gain entry on a Child or Concession pass.

Q. How do I update my contact details?

It is very important that you advise the Club should your address, email, or any other contact details change. The easiest way to update your contact details is by logging into the Members Portal.

Changes can also be made by contacting the Membership Team at:

Email — membership@weststigers.com.au
Phone — (02) 8741 3300 during business hours

Q. If I have multiple Memberships with the same contact details, do I have to fill in a separate renewal/application form for each?

No. You will simply need to change the name and contact details for all Memberships upon application.

Seating

Q. I am a new Member, how do I know if I will get my seat preference?

Seating is allocated based on a first-come, first-served basis with preference given to existing Members. If your seating request is not available we will contact you with alternative options.

Q. When is seating allocated and when will I be made aware of my seats?

Seating allocations will begin following the renewal period deadline on the 31st October, 2016. Your specific seating allocation will be communicated to you within one week following your Membership application being processed should you request it. Otherwise, all seating allocation will be indicated on the reverse side of your Membership card.

Q. In what circumstances can I request a seat change?

Seat change requests can only be made AFTER the first Home game applicable to your specific Membership package. All requests must be submitted in writing and will incur a $25.00 card reprint fee.

Q. Can groups sit together?

If you wish to sit with a group of friends or family, be sure to purchase Memberships in one transaction or advise the Membership Team, membership@weststigers.com.au.

Q. How do I complete a seating request?

All seating requests must be done during the process of purchasing/renewing your Membership. Requests made after that time are not guaranteed, and must be submitted in writing to be considered.

Online: You will have the opportunity to provide a seating request upon check out by clicking on the view information & preference located in the seating information column.

Email & Phone: Add seating request either to email, or discuss with Wests Tigers staff member over the phone.

Game Day: Add your seating request to your Membership application form where indicated.

Q. How do I retain my same seating each year?

To ensure that your seating is the same for the following season, you must renew by the appointed renewal date. The renewal deadline for the 2017 Season is October 31st, 2016.

Contact

I have more questions…

Please see www.weststigers.com.au.

If your question is not answered, please contact us by calling (02) 8741 3300 during business hours or by emailing membership@weststigers.com.au.